Network Operations Analyst
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Network Operations Analyst at Megaport, Sofia (Hybrid). Posted Sep 8, 2026, last seen on the employer's hiring page Nov 5, 2026.
About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered...
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The Role
Latitude.sh, now part of Megaport, delivers high-performance Compute-as-a-Service built for latency-sensitive, scalable, and modern workloads. With Megaport’s global Network-as-a-Service platform, customers now gain instant access to dedicated compute tightly paired with private, on-demand connectivity. The Network Team at Latitude.sh is a critical pillar in ensuring stable, secure, and high-performance connectivity for our customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads.
Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands-on, deeply technical, and driven by ownership, reliability, and continuous improvement. We are looking for a Network Operations Analyst to join our Network Team, capable of handling operational excellence, incident response, and proactive improvements in a production-critical environment.
Key Responsibilities
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Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls;
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Actively troubleshoot and resolve medium and high-complexity network incidents, including interaction with transit providers, IXs, and data center partners when required;
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Provide L1/L2 (and partial L3) network support to customers and internal teams, ensuring timely responses, clear communication, and SLA adherence;
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Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents;
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Plan and support network expansions, topology changes, and capacity improvements; ● Maintain accurate and up-to-date network documentation, procedures, and incident records;
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Manage and improve network monitoring systems, including creation and tuning of alerts, graphs, and thresholds;
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Act with a strong sense of ownership and urgency, especially during off-hours and critical incidents.
Skills & Qualifications
- Advanced English communication skills (B2 level or higher), both written and spoken;
- Bachelor’s degree in Technology, Engineering, or a related field (or equivalent professional experience);
- Solid understanding of networking fundamentals and protocols, including:
- Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree
- IP networking: ARP, Subnetting, ACLs, DHCP
- Routing: BGP, OSPF
- Transport & management: TCP, UDP, SNMP, NTP, SSH
- Troubleshooting tools: Ping, Traceroute
- Proven ability to troubleshoot production environments with a hands-on and analytical approach
- Strong prioritization skills and ability to operate calmly under pressure
- Clear communication skills, with the ability to explain technical topics to different audiences
- Proactive mindset and willingness to continuously learn and improve;
- Cisco CCNA certification (required); higher-level certifications are a plus
- Experience with Juniper, Fortinet, Huawei, or multi-vendor environments;
- Previous experience in ISP, data center, or large-scale infrastructure environments;
- Familiarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.);
- Experience interacting directly with carriers and transit providers.
Nice to Have
What We Offer
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Best team ever. Legit. (Sorry other teams)
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Flexible work (remote-friendly & balanced schedules)
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Birthday leave—celebrate yourself 🎉
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Generous parental leave program.
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Health & wellness program
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Global team of experts who love what they do
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Recognition programs that actually mean something
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Access to an innovative and collaborative culture where your impact is visible.
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Source: Megaport on Lever. FortHire is not the employer and doesn't take applications. Report a problem or request removal.