Network Operations Tech Lead

The Role

We are looking for an Network Operations Tech Lead at Latitude.sh who is responsible for leading the 3rd shift team at Latitude.sh, ensuring around-the-clock availability, stability, and performance of our global network infrastructure. This role bridges hands-on technical work and team leadership, acting as the primary escalation point during overnight operations.

The Tech Lead coordinates with other shift leads and reports directly to the Network Manager, contributing to a continuous improvement culture across the entire NetOps team. This position demands deep technical expertise, strong decision-making under pressure, and the ability to guide and develop a team of Senior Network Analysts.

What You'll Be Doing

Server Provisioning & Delivery

Provision and deliver servers to customers within the delivery timeframes agreed at the point of sale;

Execute the full provisioning workflow: hardware configuration and validation, firmware updates, RAID setup, OS installation (Linux and Windows Server), network configuration, and IPMI/BMC access setup;

Run pre-delivery checks and validation to ensure every server is handed off to the customer fully functional and to standard;

Coordinate with data center teams and remote hands for physical tasks such as racking, cabling, and component swaps;

Prioritize daily work according to agreed delivery windows and direction from the DIOPS Tech Lead.

Delivery Timeframe Awareness & Escalation

Track the status and deadline of every order assigned to you and organize your work to meet each agreed delivery window;

Immediately flag to the DIOPS Regional Manager any order at risk of missing its delivery window (hardware shortages, failed components, tooling issues, or blocked dependencies) so action can be taken before the deadline slips;

Escalate complex or non-standard technical issues to the Regional Manager rather than letting a delivery stall.

Process Adherence & Continuous Improvement

Follow the standardized delivery workflows, runbooks, and checklists defined for the team, ensuring consistency and quality across deliveries;

Suggest improvements to runbooks and workflows based on hands-on experience, contributing to shorter and more predictable delivery times;

Participate in retrospectives on delivery misses and delays, providing accurate first-hand information for root-cause analysis.

Documentation & Records

Keep delivery records accurate and up to date in real time: order status, timestamps, configurations delivered, and issues encountered;

Document non-standard steps, workarounds, and recurring issues so they can be incorporated into runbooks;

Maintain accurate asset and configuration information for every server delivered.

What We're Looking For

• Bachelor's degree in Technology, Engineering, or a related field (or equivalent professional experience);
• Proven experience leading or mentoring technical teams in a network operations environment;
• Deep understanding of networking fundamentals and protocols, including:
• Layer 2 & 3 concepts: MAC, VLAN, Trunking, Spanning Tree
• IP networking: ARP, Subnetting, ACLs, DHCP
• Routing: BGP, OSPF
• Transport & management: TCP, UDP, SNMP, NTP, SSH
• Troubleshooting tools: Ping, Traceroute
• Strong incident command skills, with demonstrated ability to lead cross-functional response during critical events;
• Excellent prioritization and decision-making skills, able to act calmly and effectively under pressure;
• Clear and effective communication with both technical and non-technical audiences;
• Cisco CCNA certification (required); CCNP or higher strongly preferred.

Nice to Have

• Experience with Juniper, Fortinet, Huawei, or multi-vendor environments;

• Previous experience in ISP, data center, or large-scale infrastructure environments;

• Familiarity with network monitoring tools (Zabbix, Prometheus, Grafana, LibreNMS, etc.);

• Experience interacting directly with carriers and transit providers;

• Prior experience in a shift lead or team lead role within a 24x7 NOC environment.

What We Offer

Flexible hybrid working environment – Brisbane based with balanced schedules.
Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program
Health and wellness support – through a wellness allowance and employee wellbeing initiatives
Comprehensive learning support – generous study and training allowance plus paid study leave
Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes
Motivated, inclusive team – work alongside industry experts and fresh talent
Recognition programs – celebrate achievements with our Legend and Kudos award

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