Virtual Desktop Engineer II

Job Description

The Virtual Desktop Engineer II will be responsible for the engineering, deployment, and maintenance of Virtual Desktop Infrastructure (VDI) systems within the FBI. This includes supporting predominantly Omnissa Horizon (formerly VMware Horizon) and some Citrix Virtual Apps and Desktops environments.   

JOB DUTIES AND RESPONSIBILITIES 

• VDI Design & Implementation  
• Design and deploy VDI solutions, including planning, requirements analysis, implementation, training, and ongoing support.  
• Engineer and maintain Microsoft OS baseline images for FBI endpoints, ensuring compliance with DISA STIG and FBI security standards.  
• Support mixed Windows and Linux environments.  
• System Engineering & Support  
• Support server virtualization technologies (e.g., VMware, Nutanix).  
• Maintain and update system documentation, including inventory, patch levels, and configuration details.  
• Provide final-tier support and timely problem resolution.  
• Automate, Optimize, and create IaC using PowerShell and other tools  
• Develop and maintain automation scripts to streamline provisioning, patching, and maintenance.  
• Implement orchestration tools to enhance deployment speed, standardization, and user experience.  
• Monitor and optimize system and application performance, identifying and resolving bottlenecks.  
• Analyze and improve Security & Compliance  
• Ensure systems meet performance, security, availability, and user experience requirements.  
• Maintain backup, recovery, and redundancy strategies.  
• Assist with system accreditation and continuous monitoring.  
• Collaboration & Documentation  
• Liaise with vendors and internal IT teams for cross-team issue resolution.  
• Provide real-time system performance dashboards and reporting.  
• Author Tier 1 and Tier 2 support documentation and FAQs.  
• Conduct knowledge transfer and training for government staff using industry best practices. 

Education and Background

• Bachelor's degree preferred 

Required Skills

Clearance 

• Current Top-Secret Clearance with the capability of obtaining and maintaining CI-Poly to meet contract requirements. 

Required Skills and Qualifications

•  Minimum of 6 years experience with designing and implementing desktop virtualization, application virtualization, and virtual server platforms.
• Experience in largescale mission-critical IT environments   

Preferred Skills

• Bachelor's degree preferred 
• Virtualization Platforms: Omnissa Horizon, Citrix Virtual Apps and Desktops, VMware vSphere, Nutanix  
• Scripting & Automation: Scripting (PowerShell, Python, etc) for provisioning, IaC orchestration, and system efficiency  
• Certifications - VMware Certified Professional – Desktop and Mobility (VCP-DTM), Omnissa Certified Administrator (OCA-H), Omnissa Certified Engineer (OCE-H), Citrix Certified Associate – Virtualization (CCA-V), Nutanix Platform Professional (NPP)  
• Directory Services: Active Directory, GPO Management 
• Storage Infrastructure: vSAN, Fibre Channel, NFS  
• Management Tools: MECM, MSCSP, Microsoft Office Suite 
• Other: Load Balancers, Microsoft SQL, Application Virtualization 

Working Conditions

Environmental Conditions – Office & Datacenter 

Strength Demands – Occasionally lift 50+lbs in teams 

Physical Requirements – Sit, Stand

• Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
• Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
• Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
• Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
• Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
• Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.