IT Systems Analyst II
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IT Systems Analyst II at Datalab USA, Westminster, CO (Hybrid). Pay posted by the employer: $70k–90k/yr. Posted Jul 31, 2026, last seen on the employer's hiring page Nov 5, 2026. Mentioned in the posting: Azure, Visa sponsorship.
DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple...
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Key Responsibilities
- Provide Tier 1 &2 support for end-user and system issues across Microsoft 365 and endpoint platforms
- Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
- Manage devices using Microsoft Intune, including policies, compliance, and application deployment
- Perform laptop imaging, provisioning, rebuilds, and lifecycle support
- Support Active Directory and Azure AD / Entra ID (user accounts, groups, access, troubleshooting)
- Troubleshoot email, identity, device, and access-related issues end to end
- Track, prioritize, and resolve incidents and requests using Jira
- Participate in Agile ceremonies and continuous improvement initiatives
- Create and maintain technical documentation, runbooks, and standard operating procedures
- Collaborate with Infrastructure, Security, and Platform teams on escalations and enhancements
Required Skills & Qualifications
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3–5 years of experience in a System Support, Desktop Support, or IT Operations role
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Strong hands-on experience with Microsoft 365 and Exchange Online
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Experience managing devices with Intune (MDM/MAM, configuration profiles, compliance policies)
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Solid working knowledge of Active Directory and identity troubleshooting
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Experience with laptop imaging and endpoint lifecycle management
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Familiarity with JIRA in an IT support or Agile environment
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Strong troubleshooting, documentation, and customer service skills
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Ability to work independently while collaborating effectively with cross-functional team
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Experience with Linux systems (administration or troubleshooting)
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Working knowledge of SQL or Python for reporting, diagnostics, or automation
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Familiarity with PowerShell scripting
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Exposure to AI-enabled tools or platforms, such as:
Microsoft Copilot or other M365 AI features
AI-assisted support tools, chatbots, or automation
Using AI to improve incident resolution, documentation, or operational efficiency -
Experience in hybrid Active Directory / Azure AD environments
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Understanding of ITIL concepts or service management best practices
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Relevant certifications (Microsoft, ITIL, Agile – a plus)
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Source: Datalab USA on Lever. FortHire is not the employer and doesn't take applications. Report a problem or request removal.