IT Systems Analyst I
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IT Systems Analyst I at Datalab USA, Germantown, MD (Hybrid). Pay posted by the employer: $65k–75k/yr. Posted Jun 16, 2026, last seen on the employer's hiring page Nov 5, 2026. Mentioned in the posting: Security+, AWS, Azure, Visa sponsorship.
DataLab USA™ is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple...
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Key Responsibilities
- Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
- Troubleshoot applications and operating systems while providing technical user support
- Conduct remote support sessions using remote session tools and perform software and system deployment/patching
- Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
- Document technical procedures and solutions clearly and communicate effectively with team members and end users
- Participate in after-hours on-call rotation and research and resolve technical problems independently
- Maintain documented processes within audited environments
Required Skills & Qualifications
- 1–3 years of experience in IT support, desktop management, or systems administration
- Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
- Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
- Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
- Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
- Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
- Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
- Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
- Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
- CompTIA Security+ certification or in progress
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Source: Datalab USA on Lever. FortHire is not the employer and doesn't take applications. Report a problem or request removal.