IT Support Engineer (1st/2nd line)
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IT Support Engineer (1st/2nd line) at Unlimit, Belgrade (On-site). Posted Apr 6, 2026, last seen on the employer's hiring page Nov 5, 2026.
About Unlimit Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business accounts, BaaS and crypto gateways into a single...
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Responsibilities:
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Be the First Responder: Serve as the primary point of contact for all incoming IT support requests via our ticketing system, email, chat channels, or walk-ups, for all our employees.
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Triage & Troubleshoot: Diagnose and resolve hardware, software, and basic network issues. Know when to fix it on the spot and when to escalate complex issues to the Tier 2/System Administration team.
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Manage the User Lifecycle: Execute onboarding and offboarding processes. Create accounts in Active Directory/Google Workspace/MFA, configure workstations, and set up secure access.
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Deploy & Maintain Hardware: Prepare, image, and deploy both Windows and Apple-based devices. Help procure and maintain office tech, including monitors, docking stations, conference room AV equipment, office cable management.
- Support Equipment Procurement: Help with local hardware/software vendor communication, coordination and procurement.
- Office Access: Maintain and support our office access systems used by employees and visitors.
- Server Room: Help maintain our local and relatively basic server room, including the systems which reside there.
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Educate, Document & Automate: Write clear, simple "How-To" guides for our internal knowledge base to help users solve common problems on their own. Support the automation process for recurring tasks.
Relevant experience
- The Essentials: 3+ years of experience in an IT Helpdesk or customer-facing technical support role.
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Customer-First Mindset: You possess excellent communication skills, and the patience to explain technical concepts to non-technical staff.
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Core Tech Experience: Strong hands-on experience troubleshooting and administration of Windows, MacOS, Google suite, MS Office and related tools. Experience with AI-assisted automation.
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Admin Basics: Familiarity with user, group and policies management in Active Directory and Google Admin console.
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Hardware Fundamentals: A strong understanding of laptop hardware, peripherals, and basic network concepts (Wi-Fi, VPNs, IP addresses).
Bonus Points:
- Experience with working in as well as administration of IT Service Management tools like ManageEngine and Atlassian Jira.
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Basic familiarity with running PowerShell commands and scripting.
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Experience supporting Google Workspace (Gmail, Drive) in a corporate setting.
- Familiarity and basic understanding of ITIL
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Relevant IT certifications.
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Source: Unlimit on Lever. FortHire is not the employer and doesn't take applications. Report a problem or request removal.