Service Desk Technician
Crytek
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Service Desk Technician at Crytek, Frankfurt (On-site). Posted Oct 29, 2026, last seen on the employer's hiring page Nov 6, 2026.
Crytek is looking for a Service Desk Technician to join the IT Team in our new state-of-the-art office in Frankfurt, Germany. As a key member of our Service Desk team, you will work as part of the team supporting our hybrid infrastructure. You will support the day-to-day operations of our studio...
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Crytek is looking for a Service Desk Technician to join the IT Team in our new state-of-the-art office in Frankfurt, Germany.
As a key member of our Service Desk team, you will work as part of the team supporting our hybrid infrastructure. You will support the day-to-day operations of our studio, ensuring the efficiency and performance of our studio, which includes 350+ endpoints, hybrid workers, and a mix of on-premises and cloud-based services. You will be expected to suggest improvements to our service, and work with the Service Desk team to improve this every day.
A key focus will be reducing friction in the end-user experience, ensuring we are responsive and diligent wherever our employees are working.
What you'll do
- Provide Tier 1 & 2 technical support for employees across the studio, resolving hardware, software, access, and tool issues.
- Manage incidents and service requests through the Service Desk, ensuring SLA and studio expectations are met.
- Escalate complex issues to infrastructure teams or development teams where required.
- Deploy, configure, maintain, and troubleshoot Windows workstations, endpoint devices, and applications.
- Administer user accounts, permissions, Microsoft 365 services, and hybrid working technology.
- Support endpoint security and contribute to maintaining a secure IT environment.
- Manage hardware and software assets through inventory tracking & documentation.
- Support joiner, mover, and leaver processes, including onboarding and offboarding.
- Create and maintain technical documentation and knowledge base articles.
What you’ll bring
- Experience working on a Service Desk or IT Support environment using ITSM platforms and working to agreed SLAs.
- Excellent customer service, communication, problem-solving, and organizational skills.
- Strong troubleshooting experience across desktop and laptop hardware, Windows. operating systems, business applications, and endpoint devices.
- Experience building, deploying, upgrading, repairing, and supporting IT hardware.
- Experience supporting Microsoft technologies including Windows 10/11, Microsoft 365, Entra ID, Exchange Online, and Teams.
- Experience administering user accounts, permissions, access, and hybrid technology.
- Familiarity with endpoint security solutions and security best practices.
- Ability to prioritize workload, manage multiple tasks, and take ownership.
- Candidates must have the legal right to work in Germany.
- Willingness to relocate to Frankfurt am Main, Germany.
Nice to have
- Experience supporting macOS and Linux systems.
- Experience in game development.
- Familiarity with Perforce, Git, Visual Studio, or similar development tools.
- Understanding of networking, virtualization, server infrastructure, and hybrid cloud environments.
- Experience with asset management and hardware systems.
- ITIL Foundation or equivalent service management experience.
What you can expect from us
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Source: Crytek on Lever. FortHire is not the employer and doesn't take applications. Report a problem or request removal.