Service Cloud Architect
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Service Cloud Architect at Brillio, Bangalore, India (Hybrid). Posted Jun 13, 2023, last seen on the employer's hiring page Nov 6, 2026.
About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals...
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Job requirements
- Must have :
- Omni channel implementation
- Live agent
- Entire case management and case warming approaches
- Case load balancing issue and solution handlings
- CTI and telephony implmentation
- Workforce management
- Basics of einstein
- Nice to have :
- Advanced einstien
- Enhancing client, support user and end client experience
- Inter communication with architects of other teams before and after proposing a solution
- Calm and cool and should have lot of patience for issue handling
- General skills :
- Salesforce best practices
- salesforce architectural practices and limitations
- 360 degree view implementation
- Integrations with other systems (handling and proposing solution)
- conga composer
- Specialization:
- Salesforce Service Cloud : Architect
- Know more about Brillio:
- PPE: https://www.brillio.com/platform-and-product-engineering/
- DAE: https://www.brillio.com/services-data-analytics/
- CES: https://www.brillio.com/services-customer-experience-services/
- DI: https://www.brillio.com/services-digital-infrastructure/
- Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/
- Equal Employment Opportunity Declaration
- EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
- #LI-UV1
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Source: Brillio on Lever. FortHire is not the employer and doesn't take applications. Report a problem or request removal.