Level 1 Help Desk
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Level 1 Help Desk at Wachter, Inc., MT Laurel, NJ (On-site). Pay posted by the employer: $18–20/hr. Posted Jun 20, 2024, last seen on the employer's hiring page Nov 5, 2026. Mentioned in the posting: HIPAA/HITRUST.
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! Wachter is currently accepting applications for a TEMP TO PERM Level L Help Desk position in Mt. Laurel, NJ. Ideal candidate will have previous experience in a Help Desk environment. We...
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Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401(k) and IRA Retirement Savings
- Per-Diem paid when overnight travel is required
Requirements:
- Help desk experience: 1-3 years (Preferred).
- CCNA certification preferred.
- Strong written and verbal communication skills.
- Expertise in Cisco IOS, Linux, and Windows Server operating systems.
- Experience with multitasking in a high-energy environment.
Responsibilities:
- Receive incident and information request calls from the customers for IT services, and service that call by resolving with point of contact.
- Keep customers informed of the progress of their queries.
- Analyze, isolate, research, and effortlessly explain step-by-step technical troubleshooting solutions related to software or hardware to provide a resolution.
- Excellent attention to detail and follow-through.
- Successfully translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting.
- Prioritize and escalate support based on the client/public impact.
- Demonstrate problem-solving, conflict resolution, negotiation, and de-escalation skills.
- Maintains confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
- Learning and supporting a variety of purpose-built software.
- Continued familiarity with network devices and latest technologies.
- Maintain the company's high standard of quality and professionalism regarding workmanship, customer relations, coworkers, behavior, and appearance.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
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Source: Wachter, Inc. on Lever. FortHire is not the employer and doesn't take applications. Report a problem or request removal.