Bilingual IT Service Desk Agent
Remote · MXTemporaryMX$17k/yr
Free daily job alerts: new jobs like this one, by email.
We confirm your address first. Every email has a one-click unsubscribe.
See a sample email
Sample email, with real jobs open today
Your new matches
New jobs that fit the role, pay and location you choose.
Top-paying open roles
Pay as posted by the employer.
- Engineering Manager, Hardware Platform SecurityAnthropic, San Francisco, CA$485k–625k/yr
- Chief Information Security OfficerMETR, Berkeley$493k–579k/yr
- Principal, AI Transformation, CyberOde with Anthropic, San Francisco$450k–600k/yr
Cleared roles
Postings that mention a clearance requirement.
- Cyber Operations SpecialistDelta Solutions & Strategies, Schriever SFB, CO$95k–100k/yr
- Sr. SQL Database Administrator I (6893)MetroStar, Washington, DC$138k–184k/yr
- Network EngineerAccenture Federal Services, Reston, VA$89k–170k/yr
Remote
- MLOps / DevOps Engineer – AI InfrastructureCreatorIQ, Remote$121k–155k/yr
- Senior Associate, Third Party Risk ManagementUpstart, Remote$91k–145k/yr
- Service Desk Level 1 Analyst (Mexico)DYOPATH, Remote
Every job links to the employer's own application page.
Bilingual IT Service Desk Agent at CSC Generation, Remote (MX). Pay posted by the employer: MX$17k/yr. Posted Oct 7, 2026, last seen on the employer's hiring page Nov 5, 2026.
The IT Service Desk Agent is responsible for providing exceptional technical support to end-users, ensuring prompt resolution of IT-related issues, and maintaining the overall health of IT systems. The role involves collaborating with cross-functional teams, diagnosing technical problems, and...
Show full description
The IT Service Desk Agent is responsible for providing exceptional technical support to end-users, ensuring prompt resolution of IT-related issues, and maintaining the overall health of IT systems. The role involves collaborating with cross-functional teams, diagnosing technical problems, and offering hands-on and remote support to ensure optimal functionality for end-users.
Key Responsibilities:
- Ticket Management: Continuously monitor and create service desk tickets from incoming phone calls, emails, and voicemails, ensuring all issues are logged, tracked, and resolved in a timely manner.
- Issue Documentation: Use Jira Help Desk software to log, document, and manage all service requests and incidents, ensuring accurate record-keeping and reporting.
- Troubleshooting and Escalation: Follow predefined scripts and troubleshooting protocols to resolve issues and escalate complex incidents to IT Level 2 or Level 3 support teams when necessary.
- End-User Support: Provide effective, one-on-one support to end-users, both over the phone and in person, ensuring clear communication and customer satisfaction.
- System Monitoring: Regularly monitor IT systems and network performance, identifying potential issues before they impact end-users.
- Hardware Support: Perform routine maintenance, troubleshooting, and repair on desktop and laptop hardware. This includes diagnosing and replacing faulty components.
- Software Installation and Updates: Assist with the installation, configuration, and updating of software applications, ensuring all systems are up to date and secure.
- Team Collaboration: Actively participate in team meetings, providing feedback on recurring issues and assisting with the development of process improvements.
- Documentation and Knowledge Base Management: Contribute to creating and updating internal knowledge base articles and documentation for both users and support staff.
- Customer Service: Demonstrate a strong focus on customer service by responding to user inquiries promptly, clearly, and professionally, while ensuring a positive user experience.
- Onboarding/Offboarding Support: Assist with IT-related onboarding and offboarding processes for new and departing employees, including system access, software provisioning, and hardware setup or return.
- Remote and On-Site Support: Provide both remote and on-site technical support, demonstrating flexibility to meet the diverse needs of the organization.
- Continuous Learning: Stay updated on the latest technology trends, best practices, and security protocols to provide top-notch support and contribute to the overall success of the IT department.
Qualifications & Skills:
- Technical Knowledge: Strong understanding of desktop operating systems (Windows), including troubleshooting and support for both hardware and software issues.
- Web & Application Proficiency: Familiarity with common browsers (e.g., Internet Explorer, Firefox, Chrome), email clients (e.g., Outlook), and essential applications, including security tools and anti-virus programs.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively articulate technical information to non-technical users.
- Problem-Solving: Strong analytical and diagnostic skills with the ability to think critically and resolve issues efficiently.
- Customer Service Focus: A commitment to providing exceptional customer service, ensuring user satisfaction, and demonstrating patience and professionalism in all interactions.
- Teamwork: Ability to work collaboratively in a team environment, sharing knowledge and assisting colleagues as needed.
- Attendance & Reliability: A reliable track record of high attendance (98% or more) and adherence to shift schedules.
- Flexibility: Willingness to travel within the city and work on weekends or after hours when required to support business needs.
- Disciplinary Record: Must have a clean disciplinary record with no written warnings.
- Experience (Optional):
- Previous experience in a help desk or IT support role, with a demonstrated ability to resolve technical issues efficiently.
-
Experience with Jira Help Desk software or other ticketing systems.
What we offer:
· SEASONAL agreement for peak season. (6 months)
· Full-time $17,000 MXN monthly gross salary + Termination bonus.
· Law benefits since day one.
· Onsite.
· Full equipment provided.
· 100% paid training.
· Schedule window (8 am - 8 pm).
· 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).
· 1 hour Lunch - 2 breaks of 15 minutes each.
· Two days off (Fri-Sat).
· Total Pass.
· Only for CDMX and Edo. de Mex.
Hiring for this role? Feature it
Source: CSC Generation on Lever. FortHire is not the employer and doesn't take applications. Report a problem or request removal.